At Village Music World, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your vinyl records or other music products, we offer a hassle-free return policy to ensure your peace of mind when shopping with us.
Please read this Return Policy carefully to understand the conditions and requirements for returning your items.
1. Return Period
You have 14 days from the date you receive your order to initiate a return. The return period starts from the delivery date, not the purchase date. Items returned after 14 days from delivery will not be accepted and may be returned to the customer at their expense.
2. Eligibility Requirements
2.1 Unopened Records
Vinyl records must meet the following conditions to be eligible for return:
➡️ Sealed and unopened in original packaging
➡️ Shrink wrap or seal must be intact and unbroken
➡️ No signs of tampering or opening
➡️ All original contents included (vinyl record, jacket, inserts, sleeves)
➡️ All protective packaging present
2.2 Product Condition
Records must not show any of the following to be eligible for return:
➡️ Signs of play or listening
➡️ Scratches or visible damage
➡️ Warping or bending of the vinyl
➡️ Bent, torn, or damaged jacket or sleeves
➡️ Water damage or moisture exposure
➡️ Mold, mildew, or other contamination
➡️ Discoloration or staining
➡️ Any signs of use or wear
2.3 Non-Returnable Items
The following items are NOT eligible for return:
➡️ Opened, played, or used records
➡️ Records missing original packaging or seal
➡️ Items damaged due to customer mishandling
➡️ Clearance or final sale items
➡️ Custom orders or special requests
➡️ Digital or downloadable products
➡️ Items returned without original packaging
3. How to Initiate a Return
3.1 Step 1: Contact Us
To initiate a return, contact Village Music World within 14 days of receiving your order:
➡️ Email: info@villagemusicworld.com
➡️ Include your order number and reason for return
3.2 Step 2: Receive Return Authorization
Once you contact us, we will review your return request and provide you with a Return Merchandise Authorization (RMA) number and return shipping address. You must include the RMA number with your return shipment.
3.3 Step 3: Prepare Your Return
Follow these steps to prepare your return:
➡️ Ensure the item remains unopened and in sealed original packaging
➡️ Do not remove or damage the shrink wrap or original seal
➡️ Include all original contents and packaging
➡️ Include a copy of your RMA number
➡️ Place the item securely in a box with padding to prevent damage during transit
3.4 Step 4: Ship Your Return
Ship your return to the address provided by Village Music World. We recommend using a shipping method with tracking and insurance. You are responsible for return shipping costs unless the return is due to our error or a defective product. Once received, your return will be inspected and processed.
4. Damaged or Defective Items
4.1 Reporting Damage
If you receive a damaged or defective item, you must report it within 48 hours of delivery. Contact us at info@villagemusicworld.com with your order number and provide clear photos of the damage.
4.2 Shipping Damage Claims
If your item was damaged during shipping, we will cover the cost of return shipping and provide a full refund or replacement. Keep the original packaging and document the damage with photos for your claim.
4.3 Manufacturer Defects
If your item has a manufacturing defect (such as a pressing defect on a vinyl record), we will provide a replacement or full refund at no cost to you, including return shipping.
5. Refund Processing
5.1 Inspection
Once we receive your return, we will inspect the item to verify it meets our return eligibility requirements. This inspection typically takes 3-5 business days.
5.2 Refund Amount
If your return is approved, you will receive a refund as follows:
➡️ Full refund of the product purchase price
➡️ Original sales tax will be refunded
➡️ Original shipping charges are non-refundable
➡️ Return shipping costs are the responsibility of the customer (except for our errors or defective items)
5.3 Refund Timeline
Once your return is approved, the refund will be issued to your original payment method within 7-10 business days. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
5.4 Partial Refunds
If we determine that an item does not meet our return eligibility requirements, we may issue a partial refund or deny the return request. We will explain the reason for any partial refund or denial.
6. Return Rejection
We may reject a return if:
➡️ The item has been opened, played, or used
➡️ The item is damaged beyond normal wear
➡️ The return is submitted after 14 days of delivery
➡️ The original packaging is missing or damaged
➡️ The seal or shrink wrap has been removed or tampered with
➡️ The item is a final sale or clearance item
If your return is rejected, we will explain the reason and may return the item to you at your expense.
7. Special Circumstances
7.1 Wrong Item Received
If you received the wrong item, please contact us immediately at info@villagemusicworld.com. We will ship the correct item to you at no cost and provide a prepaid return label for the incorrect item.
7.2 Items Not as Described
If an item is significantly not as described (such as incorrect record pressing or different version), you may be eligible for a return even if opened. Contact us with details and photos to discuss your options.
7.3 Defective Products
Items that are defective due to manufacturing issues may be returned outside the 14-day window if the defect is reported within a reasonable timeframe. Contact us with photos and details.
8. Exchanges
If you would like to exchange an item for a different one, you may return the original item per this policy and place a new order for the replacement item. If the replacement item costs more, you will need to pay the difference. If it costs less, we will refund the difference less return shipping costs.
9. International Returns
For international customers, return shipping costs are the responsibility of the customer. International returns may take longer to process due to customs. Please contact us at info@villagemusicworld.com for specific instructions on returning international orders.
10. Collector's Items and Rare Records
For collectible, rare, or limited edition vinyl records, our return policy remains the same. However, these items are inspected very carefully upon receipt to ensure they meet condition requirements. Any evidence of opening or handling will disqualify the item from return.
11. Refusal of Return
Village Music World reserves the right to refuse any return that does not comply with this Return Policy. If a return is refused, we may return the item to the customer at their expense without a refund.
12. Contact Information
For questions about our Return Policy or to initiate a return, please contact us:
➡️ Email: info@villagemusicworld.com
➡️ Website: villagemusicworld.com
➡️ Address: 113 Dewitt St #402, Garfield, NJ
13. Policy Updates
Village Music World reserves the right to update this Return Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services following policy updates constitutes your acceptance of the updated policy.
